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When I try to dial, the error message says no dialtone
Basic checks

  1. First, look into the back of your computer and make sure there is a phone line running between the wall jack and your "Line" port in the computer. Without a dialtone, there's little hope for you to succesfully establish an Internet connection.
  2. Next, make sure your telephone line is indeed alive. You can do this by picking up your normal phone and making sure there is a dialtone. If there isn't a dialtone there, there probably won't be a dialtone for your modem, either. Hang up the phone.
  3. If you have an external modem (i.e., one that sits on your case), click its on/off button to turn it on and make sure that it is properly plugged into the back of your computer with a cable.
  4. Next, restart your computer in Windows 95/98 by clicking on Start > Shut Down > Restart the Computer. In Macintosh, click on Special > Shut Down. When your computer comes back on, your internal or external modem should be properly reset for continued usage. That's good.
  5. When the computer comes back on, and you try to redial, but *still* can't get a dialtone, it looks like A) you're going to need to re-install your modem, or B) buy a new one.
  6. Please call 237-2657 for further assistance with this matter.
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