The America Online MythBuster

Reality:
False

Unlike AOL, Lynchburg.Net hasn't attempted to stuff over 10 million people into a network that was originally designed to handle about 30,000 subscribers. With that overloading, AOL has sacrificed customer support and lost the ability to quickly answer your technical questions and solve your problems in order to make a few more bucks. Does your experience with AOL ever make you wonder if there are any providers with whom you can contact a living, breathing human being? There is one.

Instead of maintaining the facade of a faceless corporation, we provide direct technical support lines that enable you to quickly contact a knowledgable technician. Your problems will be diagnosed and alleviated over the phone, by a technician who looks not at the clock but at your dilemma and its solution. Our technical support goes so far as to allow you to bring your computer in to us, at no charge, so that we may work on any of your internet-related problems while you are right there to see all changes made. Try that with AOL and you will quickly see the multitude of advantages a local provider has to offer.

At Lynchburg.Net, we take customer service seriously. From ensuring that your phone calls are answered to having the expertise to walk you through dial-up, billing, and program problems or questions, we understand that you're only a phone call away from switching to the competition.

Myths:

1. Raising charges 20% while reducing your online time is normal.
2. All Internet Providers have poor customer support.
3. Receiving 100+ e-mails a week from strangers is normal.
4. All Internet Access Providers are harder to use than AOL.
5. AOL offers content that can't be had elsewhere.
6. I have to use AOL to chat or e-mail with other AOL members.
7. Experiencing constant busy signals is normal.
8. Wading through 3 to 6 blinking ads before getting online is normal.
9. Censorship is a normal part of using the Internet.
10. Everyone's private and credit card information is open season to anyone without a search warrant.