The following are excerpts from e-mails that our staff has received in regard to their Internet service.
Email us at webmaster@lynchburg.net with your testimonials.
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Constant Problems
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After 4 service calls, Sprint finally corrected the problem on my phone line. Coincidentally, every time the servicemen came, the line was fine. A customer service person finally ran a computer check and discovered a problem in the "ground wire".
I want to thank you for calling me on a Saturday afternoon to offer technical support, even though it was not a Lynchburg.net problem. That is definitely good "customer service". I was quite impressed! Thanks again...
Carolyn Booker
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Confusing Matter
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Ok Neil.... thank you so much for your extra help in this confusing matter.... Great customer service like you have given me is what makes for great relations and for myself personally will make me want to come back to you for any services I may need to contract for in the future......
Calvin C. Burnette.
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Couldn't be happier!
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Hi. I've had an account with you for a year and a half. And I couldn't be
happier with my service!!
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Great to Work with!
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You and your staff are so great to work with - technical support and everything, at home and at Edmunds & Williams. Byron helped me out earlier this week, and he was wonderful.
Thanks again!
Kristine Smith
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Fine job
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you guys are doing a really fine job and I recommend you to everyone who asks about an online service. Maybe I should go to work for you. Not. I don't even know how to manage my own email, obviously.
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Lifesaver
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This message is for the lifesaver named Martin!! I am most appreciative of the assistance he gave me over the phone to fix my dial up connection to my email!! You made my day much nicer with your information, patience and kindness!! Keep up the great work!!
Thanks again!!
Sheri Smith-LC Nursing student
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Please Cancel My Account.
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Please Cancel My Account.
Reason
first of all you are the best isp i have ever used.I will be back, however I will be out of town for about 3-6 months and would like to cancel my account. But again you guys are great and when I return you will be one of the first people I'll call.Thanks and keep up the great work
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Pleased
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I cant tell you how pleased i am with your service. Your guys are the best
in the area.
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Convenient
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I love your service it is very convenient for me and I think you do a wonderful job as an ISP.
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$10,000
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THANKS! WE GREATLY APPRECIATE YOUR HELPING US AND THE WAY YOU SEND US
INSTRUCTIONS ON "HOW TO DO IT".AS YOU KNOW THIS IS TOTALLY NEW TO US.
SINCE WE STARTING ADVERTISING A COUPLE OF ADS ON THE INTERNET WE HAVE DONE OVER $10K WITH INTERNET RESPONSES ALREADY!!!
IF,YOU CAN THINK OF ANY THING THAT WE MIGHT NEED,DONT HESITATE TO CONTACT/SUGGEST IT!!
MEDICAL EXESS,INC.
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Superior to free services
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I'm looking forward to getting back with you guys. I've been so pleased
with Lynchburg.net. It's better than any of the others I've seen and
obviously superior to the "free" services with the (bleep!) floating ad bar.
Take care, and keep up the good work.
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Can't wait to come back
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Thanks, Julie, for your kind message. As you can tell by the time it took me to get your note and reply to it, I completely hate the service I'm
using now and I can't wait to sign back on with you. It might be a while
though. I guess the next step is to apply for disability but that could take a
year or more. What I really need is a job I can do at home!
I'm looking forward to getting back with you guys. I've been so pleased
with Lynchburg.net. It's better than any of the others I've seen and
obviously superior to the "free" services with the irritating floating ad bar.
Take care, and keep up the good work.
Mary Bateman
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Up in 1 hour
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Ryan -- Great Job! Many thanks for your quick actions and problem solving.
You made us both look good. Thanks for your work. Had errors when attempting to order. I contacted your Web Administrator and they had the problem corrected within 1 hour.
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Still Enthused
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After three months I am still most enthused with The Net as it has expanded
my communication and information needs so much. The e-mail service has
revolutionized the way my far flung family communicates. It has brought us
much closer. We have started to shop on The Net, an action I was much
against as little as two months ago. In addition I've cancelled three
magazine subscriptions because the meat of their content is now available
on The Net.
Keep up the good work at Lynchburg.net. I have to get more proficient with
my computer system to take advantage of its full capabilities. The
quickest solution, one that will quickly bring me up to speed is to take
some of the courses you offer. Looking forward to courses on the Internet
and on Microsoft Works.
Under Favorites - Imported Bookmarks - Recreation & Sport I would recommend
adding runningnetwork.com a favorite of mine and other runners in this
area.
Thanks again for the great service.
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Vic Galan
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Keep up the good work.
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I thought your efforts should not go unnoticed. Your are doing a great
job of keeping the net phones open, your system up and running, and the
connections speed fast. Thank you.
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Wayne Haskins
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Unbelievable Through-put
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I think I hit the limit of a dial up phone line on throughput...
50-55K sustained download speed.... for over a hour
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John D. Ervin
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Kudos On Performance!!
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Hey guys,
Just wanted to say how much I appreciate your work. I've had a few
problems the past several day signing on, sometimes my fault, sometimes
yours. Anyhow, I hooked up this evening and saw the pages loading
faster than they've ever loaded before and Net medic says I blazing
along at 53.333! Yowza! Way to go!
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Lee Kendall
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V.90 Standard Performance
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I've recently upgraded my modem to V.90, and have connected successfully to your X2, V.90 lines. So far, I have connected at a faster speed than ever before. V.90 shows promise. Although this is very preliminary, I am still optimistic. I'll send you another email later, after I have collected more trials and data. Thanks.
Sincerely,
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Kyle Paulette
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Piece of Cake to Install!!
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Lynchburg.net folks,
Got my Mac on line with you folks in about 5 minutes...came back this afternoon and got my email transferred and it works great also. All I had to do was change over the DNS numbers in FreePPP and the dial-up number and I was on. (using Netscape for Mac v4.05) email was done easily by changing email address in Netscape Messenger.
And besides, the new address is easier for me to remember!
I look forward to years of happy service. ( This is my third ISP...AOL for 3 years, Earthlink for 3 years)
Thanks
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George H. Morse III
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TV Listings On the Internet
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Your TV listings are great! They beat the TV Guide site by miles.
Thank you
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Rick Protz
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News Server Complaints?
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Hi,
I would like to complain at the new News Server,
its TOO FAST! ;-) I don't have time enough to
finish a cup of coffee before all my newsgroups
are updated and download.
Great switch, I'm more than satisfied.
- a happy customer
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Anders Brink
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Thanks for responding to my e-mail.
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Just want you all to know how much I am enjoying your service,
and your excellent customer service!
Praises to all the folks at Lynchburg.net!
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Robert Mason
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No Hassle!!
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Thanks for the update on your progress. We just subscribed last week and we
have had no problems getting through. Computers by Design still rules. [;)
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James Harris
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Everyone Refers Lynchburg.net
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You should be getting sevral new clients for lynchburg.net as I have referred people here. I have tried most all ISP's in the area and lynchburg.net is by far the best. You have already connected Jim Mitchell in Bedford area, soon you should also have Wayne Giles, Marshall Dan Murray, and Jason Spear. They have all used other ISP's and were not satisfied, so I recommended them to you.
Wm Gilley
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William Gilley
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I Love Your Site!!
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I like your system. Perhaps when i start up internetting again, in
lynchburg area I hope, i will do so thru your web.
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Peggy Shaw
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Happy As A Hog!!
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Folks at Lynchburg.net:
I've been with you for several months now. So far as your service is concerned, I'm "happy as a hog locked in an Iowa corncrib."
You're doing a fine job. I, for one, recognize it and appreciate it.
Merry Christmas!
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A K (Kenny) Guthrie
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Lynchburg net is pretty good:):);)
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Hi Guys,
Today I finally experienced the lynchburg net,it's great Lynchburg is
growing thanks to you guys.
Take Care,
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Tai
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A K (Kenny) Guthrie
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Lynchburg net is pretty good:):);)
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Hi Guys,
Today I finally experienced the lynchburg net,it's great Lynchburg is growing thanks to you guys.
Take Care,
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Tai
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Thanks for the Update
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Thank-You! We just wanted to praise you for your great customer service!!
I was just telling My husband how much I love this service. Most internet
providers wouldn`t brother telling anyone about an attack like this, or send
out reminders, or let anyone know about why service was out.Thank-You for
keeping your customers informed,and making them feel important to you!! Keep
up the good work!!
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Cheryl Dobson
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Thanks a Million
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Thanks a million for the help! Fortunately my system was not infected. The AVG shield worked!!
I really appreciate your quick response and help!
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Larry
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